Refund policy

Refund policy

Pre-order cancellations: You can cancel a pre-order for a full refund any time before it ships. Email sweaterandsole@gmail.com with your order number and we’ll refund your original payment method.

Defective or not as described: Email sweaterandsole@gmail.com within 14 days of delivery with your order number and photos. We cover return shipping for approved returns and refund your original payment method within about 10 business days of receiving the item.

All other sales are final. We don’t offer exchanges or returns for change of mind, fit or size, so please check the size details on each product page and message us with any questions before you order.